Information we collect
We collect information needed to create and manage your account, operate rentals, process payments, provide support, keep bikes available, and improve service reliability.
- Account information, such as your name, email address, phone number if provided, login method, and profile details.
- Location information, including precise location when needed for map, ride, return, safety, and support features.
- Ride information, such as bike selected, ride start and end details, route and telemetry data, station return activity, rental history, and payment status.
- Payment information, such as payment method references, purchase history, charges, refunds, and transaction identifiers. Raw card details are handled by our payment processor.
- Photos, videos, messages, descriptions, ratings, support requests, damage reports, and other content you choose to submit.
- Device and diagnostic information, such as device identifiers, push notification tokens, app logs, Bluetooth diagnostics, crash reports, performance data, and usage activity.
How we use information
We use collected information for the following purposes:
- To authenticate users and manage user accounts.
- To show nearby bikes, start rides, unlock or lock supported equipment, and complete rentals.
- To process payments, receipts, deposits, refunds, billing disputes, and ride charges.
- To provide customer support, investigate issues, handle safety reports, and respond to damage reports.
- To send service notifications, ride updates, payment updates, support messages, and security notices.
- To monitor app performance, diagnose technical issues, prevent fraud, improve reliability, and maintain server uptime.
- To produce internal analytics about usage, revenue, ride activity, support volume, and fleet operations.
Third-party services
We may use trusted third-party providers to operate the service, including payment processors, map providers, authentication providers, push notification providers, hosting providers, email providers, analytics, and crash-reporting tools. These providers process information only as needed to provide their services to us.
Payments
Payments are processed by third-party payment providers. We may store payment status, transaction identifiers, customer references, and purchase history, but we do not intentionally store full raw card numbers in the Boneshaker app or backend.
Location
Location is important for bike discovery, active rides, returns, support, and fleet operations. You can control app location access through your device settings, but some rental features may not work without location permission.
Sharing
We do not sell your personal information. We do not use your personal information for third-party advertising tracking. We may share information with service providers, law enforcement or public authorities when legally required, payment partners for billing, and operational partners when needed to provide the rental service.
Data retention
We keep information for as long as needed to provide the service, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods may vary depending on the type of information and local requirements.
Your choices
You may update certain account information in the app, manage device permissions, turn off notifications where supported, and contact us to request access, correction, deletion, or other privacy assistance where required by applicable law.
Children
Boneshaker is not intended for children. Riders must meet the minimum age and eligibility requirements shown in the app, rental agreement, and local law.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet or mobile service can be guaranteed to be completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we may provide notice through the app, website, or other reasonable means.
Contact
For privacy questions, contact Boneshaker support at support@bonshaker.com.