How to delete your account
To delete your account from the Boneshaker app, sign in to the app and go to your account or settings area, then choose the account deletion option if it is available in your app version.
If you cannot access the app, email support@bonshaker.com from the email address linked to your Boneshaker account with the subject line "Delete my Boneshaker account". Include your full name and account email so we can verify and process the request.
What account deletion does
When your account is deleted, Boneshaker disables the account, anonymizes account identifiers where supported, revokes active login sessions, and removes or de-identifies personal contact details that are no longer needed to provide the service.
- Your account access is removed.
- Your email address may be anonymized in our active systems.
- Your phone number and active session tokens are removed where applicable.
- Profile details that are no longer needed are removed or de-identified.
Data that may be retained
Some records may be retained when necessary for legal, accounting, security, safety, fraud-prevention, payment, dispute-resolution, tax, or operational reasons. This can include transaction records, ride records, support history, damage reports, station return records, and records needed to enforce our agreements.
Retained records are kept only as long as needed for the purpose for which they are retained or as required by applicable law.
Delete some data without deleting your account
You may also request deletion or correction of certain data without deleting your full account. Email support@bonshaker.com and describe the specific data you want deleted or corrected, such as a profile image, support attachment, diagnostic report, or other user-submitted content.
Processing time
We will review deletion requests and respond within a reasonable time. We may ask for additional information to verify that you are the account owner before completing the request.